Due to the ever-changing situation surrounding COVID-19, we are experiencing a temporary delay in processing your order. While we do not have exact information on the length of the delay at this time, we are monitoring the status closely and will keep you updated on when your order will arrive.
As a growing brand, every customer means a lot to us. We truly appreciate your support and are here to help. Please reach out to firstname.lastname@example.org if you have any questions at all.
We hope you and your loved ones are safe and comfortable.
- When will I receive my order?
We don't have exact information on the length of the delay at this time, but we're monitoring the status closely and will keep you updated on when your order will arrive.
- Can I still shop?
Yes, our online store is still open and taking orders, but your delivery times are delayed.
- Will I be charged for my order before it ships?
Yes, all orders are charged at the time the order is placed.
- What if I need to return or cancel an order?
If you need to return your order, please visit our returns portal. For order cancellations, please reach out to our Customer Experience team at email@example.com.